terms of service

01Introduction and contracting entity

This Agreement, together with all referenced policies and any platform-specific addenda (collectively, the “Terms”), governs the relationship between Unify Marketplace Ltd (“Unify”, “we”, “us”, or “our”) and any individual (a “User” or “you”) who accesses, registers for, or otherwise uses our website, mobile applications, and campus-based infrastructure (collectively, the “Services”).

Contracting entity: Unify Marketplace Ltd, a company incorporated under the laws of England and Wales.

Registered address: 46 Marlborough Place, London NW8 0PL, United Kingdom.

US operations: In the United States, Unify operates through its US subsidiary or registered agent. US Users’ rights and obligations are supplemented by the relevant Campus Addendum where one has been published for their location.

Campus Addendum: Where Unify publishes a Campus Addendum for a specific university location, that addendum supplements this Agreement and shall prevail in the event of any conflict to the extent required by applicable local law. In the absence of a published Campus Addendum for any given location, the provisions of this Agreement apply in full, including the default governing law provisions of clause 18.

These Terms were last updated on the Effective Date stated above. Continued use of the Services following publication of updated Terms constitutes acceptance of the revised Agreement.

02Scope of services

Unify operates a specialised, student-exclusive multi-vendor marketplace and community platform facilitating the advertisement, sale, purchase, and exchange of physical goods, event tickets, and student services between verified student users and approved commercial or student-run vendors. The platform also provides messaging, society and course community hubs, event discovery, and a verified student identity system.

2.1 Intermediary status

Unify acts strictly as a technology platform and intermediary. We are not an auctioneer, retailer, agent, or party to any transaction between Users. Any legally binding contract for the sale or exchange of goods is formed solely between the Buyer and the Seller. Unify assumes no responsibility for the quality, safety, legality, or fitness for purpose of any listed item.

2.2 Peer-to-peer transactions

Where a transaction is conducted between two individual student users, Unify provides the platform infrastructure, listing tools, and payment escrow facilities. Unify does not take a commission on peer-to-peer transactions unless otherwise stated in a specific service tier.

2.3 Partner Vendor listings

Unify may feature listings from approved third-party businesses or student-run enterprises (“Partner Vendors”) on the platform. Where a User purchases goods or services from a Partner Vendor via the Unify platform, Unify operates as a commission-based referral platform and earns a fee from the Partner Vendor. Such purchases are governed by the Partner Vendor’s own terms of sale in addition to this Agreement. Unify’s commercial relationship with a Partner Vendor does not constitute an endorsement of that Vendor’s products or services, and Unify accepts no liability for Partner Vendor fulfilment, quality, or conduct.

2.4 Peer exchange model

Unify does not operate a delivery or logistics service, and no delivery of items between Users is facilitated through the platform. Marketplace transactions are fulfilled through a direct, in-person handover between Buyer and Seller at a campus location mutually agreed between the parties. Handover must take place on university or college campus grounds. Unify does not designate, operate, or supervise meetup locations, and is not responsible for the safety, suitability, or outcome of any meetup arrangement. Any arrangement to exchange items off-campus or through a third-party delivery service is made entirely at the parties’ own risk, and Unify accepts no liability in connection with such arrangements. This clause does not apply to items handled as part of the Unify Collect service, which is a separate and distinct service governed exclusively by clause 23 of this Agreement.

03Eligibility and account registration

3.1 University email verification

Access to the Unify platform requires registration using a valid institutional email address issued by a recognised university or accredited higher education institution (“Institutional Email”). Unify reserves the right, at its sole discretion, to determine which institutions qualify for access. Accounts registered using non-institutional or personal email addresses will be rejected or suspended. It is the User’s responsibility to maintain a valid Institutional Email for the duration of their use of the platform. Users registering via a QR code at a physical campus location — including from posters or printed materials — are subject to the same institutional email verification requirements as all other registration routes, and completing registration via this method constitutes full acceptance of this Agreement.

3.2 Eligibility and enrolment

To access and use the Unify platform, you must be currently enrolled at a recognised university or accredited higher education institution, verified through a valid institutional email address. There is no minimum age requirement beyond enrolment eligibility, provided that users under the age of 18 are subject to the additional protections set out in clause 26 of this Agreement. By registering, you confirm that you are an enrolled student and that the institutional email address used to register is genuinely issued to you by your institution.

3.3 Student-run business eligibility

Student-run businesses wishing to list goods or services on the platform must apply for Partner Vendor status. A qualifying student-run business is defined as any commercial enterprise that is majority-owned and actively operated by individuals currently enrolled at a recognised institution, as verified by Unify at its sole discretion. Partner Vendors are subject to a separate Vendor Agreement — a commercial document executed at the point of onboarding — in addition to these Terms. In the absence of a signed Vendor Agreement, the Partner Vendor provisions of this Agreement govern the relationship to the extent applicable.

3.4 Account security

You are solely responsible for maintaining the confidentiality of your login credentials. You agree to notify Unify immediately upon becoming aware of any unauthorised use of your account. Unify shall not be liable for any loss or damage arising from your failure to protect your credentials.

3.5 One account per user

Each User may hold only one active account. The creation of duplicate or fraudulent accounts is prohibited and may result in permanent suspension of all associated accounts.

04Prohibited conduct

Users agree not to engage in any of the following:

• Breach any applicable laws, including but not limited to consumer protection, data protection, intellectual property, and fraud legislation.
• List, sell, or facilitate the sale of any Prohibited Item as defined in clause 5 below.
• Provide false, misleading, or materially inaccurate descriptions of any item or themselves, including fraudulent listing descriptions or fake ticket listings.
• Circumvent, bypass, or manipulate Unify’s fee structure, payment systems, verification mechanisms, or handover confirmation process.
• Fail to honour a completed transaction without a legitimate reason as determined by Unify’s dispute resolution process.
• Engage in harassment, threatening behaviour, or any form of misconduct toward another User, whether on-platform or at a campus meetup location.
• Deploy automated tools, scrapers, bots, or any technology intended to harvest data, disrupt infrastructure, or gain unauthorised access to the platform.
• Share, transfer, or sell access to your account to any third party.
• Use another User’s personal data obtained via the platform for any purpose other than completing a specific transaction.
• Post defamatory, obscene, discriminatory, or otherwise unlawful content, including within the platform’s messaging and community features.
• Use the platform’s messaging or community features to coordinate prohibited transactions, distribute spam, facilitate academic fraud, or harass other Users.
• Engage in any conduct that exploits, endangers, or is directed inappropriately at a User who is or may be under the age of 18.

Violations of this clause may result in immediate account suspension, permanent termination, and referral to the relevant university authority or law enforcement where appropriate.

05Prohibited items

The following categories of items may not be listed, offered, or exchanged on the Unify platform under any circumstances:

• Counterfeit, replica, or unlicensed goods that infringe any trademark, copyright, or intellectual property right.
• Prescription medication, controlled substances, or any item whose sale or transfer is regulated or prohibited under applicable law.
• Alcohol, tobacco, or vaping products.
• Weapons, including knives, firearms, or any item classified as a weapon under applicable law.
• Sexually explicit material.
• Stolen goods or items obtained by unlawful means.
• Academic materials that infringe the academic integrity policies of any recognised educational institution, including but not limited to completed coursework, model answers, examination solutions, essays submitted or intended for submission, or any material intended to facilitate academic fraud.
• Digital goods, gift cards, or vouchers where the validity or legitimacy cannot be independently verified.
• Any item whose listing or sale would violate applicable law in the jurisdiction in which the User or the agreed meetup location is located.

Unify reserves the right to update this list at any time and to remove any listing at its sole discretion without prior notice. Unify is not obligated to provide a reason for the removal of a listing.

06Listings and sales

6.1 Seller representations

By creating a listing, the Seller represents and warrants that: (a) they hold clear legal title to the item and have the right to sell it; (b) the item description, images, and stated condition are accurate and complete, including disclosure of all material defects; (c) the item does not fall within any Prohibited Item category; and (d) the listed price is genuine and not artificially inflated for the purpose of manipulation.

6.2 AI-assisted listings

Unify may provide AI-powered tools to assist Sellers in generating item descriptions or editing images (“AI Tools”). AI Tools are provided as a drafting aid only. The Seller bears sole and complete responsibility for reviewing, verifying, and approving all AI-generated content prior to publication. Unify makes no representation as to the accuracy, completeness, or suitability of AI-generated content and shall not be liable for any inaccuracy contained therein. Any price suggestion generated by the AI listing tool is indicative only and does not constitute a professional valuation, market appraisal, or recommendation. Unify makes no representation as to the accuracy or appropriateness of any AI-generated price suggestion, and accepts no liability for any loss arising from a User’s decision to list, sell, or purchase at a price influenced by such a suggestion. The final listing price is set solely by the Seller and is their own independent decision.

6.3 Pricing

Sellers may set their own prices subject to any minimum or maximum pricing guidance published by Unify from time to time. Prices may not be altered after a Buyer has committed to a purchase. Attempts to renegotiate price after commitment will be treated as a failure to honour a completed transaction.

6.4 Content moderation

Unify operates automated content filters across all listings and conducts human review of reported content. Unify will action reports of listings that appear to violate the conduct and content standards set out in clauses 4 and 5 of this Agreement, or applicable law, within 24 hours of a report being received. Unify reserves the right to supplement, modify, reclassify, or permanently remove any listing at its sole discretion without prior notice and without liability to the Seller. Removal of a listing does not constitute a finding of wrongdoing but reflects Unify’s right to maintain the integrity and safety of the platform.

6.5 Listing duration and unsold items

Listings that remain active and unsold for a period exceeding 30 calendar days will be flagged to the Seller by notification. Where an item has not been collected following a completed sale within the applicable window, the Seller will be notified to make alternative arrangements. Failure to do so within 7 calendar days of notification will trigger the abandonment provisions in clause 7.5.

07Transactions, handover, and payment release

7.1 Agreed meetup locations

Buyer and Seller are responsible for agreeing a mutually convenient campus meetup location for the handover of items. Meetups must take place on university or college campus grounds. Unify recommends choosing busy, public campus locations such as student unions, library entrances, or campus cafes. Unify does not supervise or attend meetups and is not liable for any incident arising at or in connection with a meetup location.

7.2 Seller obligations prior to meetup

Upon completion of a sale, the Seller is required to confirm the agreed meetup location and time within the platform within 3 business days of the transaction being confirmed. The item presented at meetup must correspond exactly to the listed description and condition. Failure to confirm or attend the agreed meetup without prior notification to the Buyer and Unify may result in: (a) cancellation of the transaction; (b) a full refund issued to the Buyer from escrow; and (c) a formal penalty flag applied to the Seller’s account, which may affect future listing privileges.

7.3 Payment release and handover confirmation

Upon a Buyer committing to a purchase, payment is held in escrow by Unify’s payment processor and is not released to the Seller until handover is confirmed. Handover confirmation occurs through the following process: upon physical exchange of the item, the Buyer receives a unique transaction confirmation code which they provide to the Seller. The Seller enters this code into the platform to confirm that the handover has taken place. Entry of the correct code by the Seller constitutes confirmed handover and triggers release of funds to the Seller, subject to the payment processor’s standard holding period. If the Buyer fails to attend the agreed meetup or does not provide the confirmation code within 48 hours of the agreed exchange time, and no dispute has been raised within that period, funds will be automatically released to the Seller. The Buyer’s failure to attend or confirm does not entitle them to a refund.

7.4 Failure to complete handover

If the Buyer fails to attend the agreed meetup, fails to provide the confirmation code, or is otherwise unable or unwilling to complete the handover: (a) the 48-hour automatic release provision of clause 7.3 applies and funds are released to the Seller; (b) no refund shall be issued to the Buyer; (c) the Seller retains the item; and (d) a repeat failure to complete handovers without valid cause may result in a penalty flag being applied to the Buyer’s account, which may affect future purchasing privileges. Where a Buyer believes they have a legitimate reason for failing to complete handover, they must raise a dispute through the platform’s disputes portal within the 48-hour window before automatic release is triggered. Unify will not consider disputes raised after automatic release has occurred except in cases of documented emergency.

7.5 Abandonment

Where an item cannot be collected or returned to the Seller following a failed or cancelled transaction, and neither party makes arrangements within 14 calendar days of notification, the item shall be deemed abandoned. Unify will make reasonable efforts to notify both parties prior to treating an item as abandoned. Abandoned items may be disposed of, donated to a registered charity, or repurposed at Unify’s sole discretion. Unify accepts no liability for any loss arising from the disposal of an abandoned item following the prescribed notice procedure.

7.6 User conduct at meetup locations

All Users attending campus meetups must conduct themselves lawfully and in compliance with the relevant campus code of conduct. Unify is not responsible for the physical safety of Users during meetups. Users are encouraged to meet in busy, public campus locations, particularly for high-value items, and are welcome to bring a companion. Any incident of harassment, threatening behaviour, violence, or theft at or near a meetup location must be reported to campus security and, where appropriate, to law enforcement. Unify reserves the right to suspend or permanently terminate the account of any User reported to have behaved in a threatening, violent, or otherwise unlawful manner.

7.7 Item condition at handover

The Buyer is responsible for inspecting the item at the point of handover before entering the confirmation code. By entering the confirmation code, the Buyer acknowledges that they have had the opportunity to inspect the item. Any non-conformity dispute must be raised within 24 hours of confirmed handover in accordance with clause 8.2.

08Purchase terms, returns, and dispute resolution

8.1 Formation of contract

A legally binding contract of sale is formed at the moment a Buyer commits to a purchase or, where an offer mechanism is available, at the moment a Seller formally accepts a Buyer’s offer. Both parties are legally obligated to complete the transaction from this point.

8.2 Returns policy and inspection window

Given the nature of the platform as a peer-to-peer and small vendor marketplace, all sales are generally final. Returns are governed by the individual Seller’s stated return policy, which must be disclosed at the point of listing. The Buyer’s right to raise a non-conformity dispute arises only after physical handover has been confirmed through the code confirmation process in clause 7.3. The Buyer has 24 hours from the point of confirmed handover to raise a formal dispute where an item: (a) materially fails to conform to its listed description; (b) contains a material defect not disclosed at the time of listing; (c) is counterfeit or the Seller had no legal title to sell it. After 24 hours from confirmed handover, if no dispute has been raised, payment releases and the sale is deemed final. A Buyer may not raise a non-conformity dispute in respect of an item they have not physically received. Consumer statutory rights under applicable law (including the Consumer Rights Act 2015 in the UK, or equivalent US state legislation) are not affected by this clause.

8.3 Dispute resolution — stage 1: direct resolution

In the event of a dispute arising from a transaction, both parties are required to attempt resolution in good faith through the Unify in-platform messaging system within 5 calendar days of the issue arising. Evidence of good-faith engagement is required before Unify will intervene.

8.4 Dispute resolution — stage 2: unify adjudication

If a dispute remains unresolved after the Stage 1 period, either party may submit a formal dispute to Unify via the designated disputes portal within the platform. Submissions must include: (a) a clear description of the issue; (b) all relevant evidence (photographs, messages, transaction records). Unify will acknowledge receipt within 2 business days and issue a determination within 10 business days. Unify’s determination is final and binding on both parties, subject only to any rights available to the parties at law.

8.5 Transfer of risk

Risk of loss or damage to an item passes from Seller to Buyer at the moment of physical handover, confirmed by the Buyer providing the transaction confirmation code to the Seller. Unify assumes no liability for loss or damage occurring prior to or after confirmed handover.

09Partner Vendor terms

9.1 Vendor onboarding

All Partner Vendors must complete Unify’s vendor onboarding process and execute a separate Vendor Agreement with Unify prior to listing on the platform. The Vendor Agreement is a separate commercial document that governs commission rates, listing standards, conduct obligations, and termination provisions specific to commercial relationships. In the absence of a signed Vendor Agreement, the Partner Vendor provisions of this Agreement govern the relationship between Unify and the Partner Vendor to the extent applicable.

9.2 Vendor liability

Purchases from Partner Vendors are contracts formed directly between the Buyer and the Partner Vendor. Unify’s role is limited to that of a referral and commission platform. Disputes arising from Partner Vendor orders must be directed to the Partner Vendor in the first instance. Unify may, at its sole discretion, assist in facilitating communication between the parties but assumes no liability for Partner Vendor products, fulfilment, or conduct.

9.3 Vendor conduct

Partner Vendors must comply with all applicable consumer protection legislation and must not engage in misleading advertising, price manipulation, or any practice that would constitute an unfair commercial practice under applicable law. Unify reserves the right to suspend or delist any Partner Vendor without notice where there is reasonable evidence of non-compliance.

10Fees and payment processing

10.1 Platform fees and zero selling fee offer

Unify currently offers peer-to-peer sellers a zero selling feeas a launch-period offer, meaning sellers keep 100% of the sale price on eligible transactions. This offer applies for the period stated within the platform and is subject to change. Unify reserves the right to introduce selling fees or revise the fee structure at any time by providing Users with no less than 30 calendar days’ written notice via email to their registered address and via in-platform notification before any fee change takes effect. Any applicable commission rates on Partner Vendor transactions, and any listing or service fees, are published within the platform and may be updated from time to time with reasonable notice. Continued use of the platform following the effective date of any fee change constitutes acceptance of the revised structure.

10.2 Payment processing and escrow

Payments are processed through Unify’s designated third-party payment processor. Upon a Buyer committing to a purchase, funds are held in escrow and released to the Seller only upon confirmed handover in accordance with clause 7.3, or upon automatic release following the 48-hour timeout where applicable. By transacting on the platform, you agree to the terms of the applicable payment processor. Unify is not responsible for errors, delays, or failures arising from the payment processor’s systems.

10.3 Refunds

Refunds, where applicable, will be processed to the original payment method within a timeframe determined by the payment processor, typically 5 to 10 business days. Unify does not guarantee the timing of refunds and shall not be liable for delays attributable to the payment processor or the User’s financial institution.

11Intellectual property

11.1 User content licence

By uploading or submitting any content to the platform — including photographs, item descriptions, listing materials, and any content posted within the platform’s messaging, community hubs, society channels, course groups, or any other interactive feature (collectively, “User Content”) — you grant Unify a non-exclusive, worldwide, royalty-free licence to use, store, reproduce, and display such content for the purposes of: (a) operating and displaying the relevant listing, message, or community feature; and (b) promotional and marketing materials related to the Unify platform. This licence terminates upon deletion of the relevant content or closure of your account, except to the extent that content has already been incorporated into published marketing materials prior to deletion. You retain all ownership rights in your User Content. By submitting User Content, you represent that you have the right to grant this licence and that your content does not infringe any third party’s intellectual property rights.

11.2 Unify intellectual property

“Unify,” its logos, platform design, proprietary software, and all associated intellectual property rights are owned by Unify Marketplace Ltd and protected by applicable trademark, copyright, and other intellectual property laws. No part of the platform may be copied, reverse-engineered, reproduced, or commercialised without the express prior written consent of Unify Marketplace Ltd.

12Privacy and data protection

Unify processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, in respect of US Users, applicable state privacy legislation including the California Consumer Privacy Act (CCPA) where relevant. Full details of what data we collect, how it is used, your rights as a data subject, and how to contact us in respect of data matters are set out in our Privacy Policy, which forms part of this Agreement by reference.

You agree that you will use personal data of other Users obtained through the platform (including contact details) solely for the purpose of completing a specific transaction, and for no other purpose whatsoever. Misuse of another User’s personal data is a serious breach of this Agreement and may also constitute a criminal offence.

13Limitation of liability

13.1 Platform provided “as is”

The Services are provided on an “as is” and “as available” basis. Unify does not warrant that the Services will be uninterrupted, error-free, or free from harmful components. We make no representations as to the accuracy, completeness, or fitness for purpose of any listing or User-generated content.

13.2 Exclusion of consequential loss

To the maximum extent permitted by applicable law, Unify shall not be liable for: (a) loss of profits, revenue, goodwill, or reputation; (b) indirect, special, incidental, or consequential damages; (c) the conduct, acts, or omissions of other Users, including but not limited to the sale of counterfeit items, fraudulent listings, or incidents at campus meetup locations; or (d) loss or damage arising from platform downtime, data loss, or technical failure.

13.3 Liability cap

If Unify is found liable to you in respect of any claim arising under or in connection with this Agreement, our total aggregate liability shall not exceed the greater of: (a) the total fees paid by you to Unify in the 12 months immediately preceding the event giving rise to the claim; or (b) £100 (one hundred pounds sterling) or the equivalent in local currency.

13.4 Statutory rights

Nothing in this Agreement shall limit or exclude Unify’s liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

14Indemnification

You agree to indemnify, defend, and hold harmless Unify Marketplace Ltd, its officers, directors, employees, agents, and successors from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of this Agreement; (b) your use of the Services; (c) your violation of any applicable law or regulation; (d) your infringement of any third party’s rights; or (e) any dispute between you and another User or Partner Vendor.

15Account suspension and termination

15.1 Suspension

Unify may suspend your account and access to the Services at any time where we have reasonable grounds to believe you have breached this Agreement, are engaged in activity that poses a risk to other Users or the platform, or where a dispute or investigation is ongoing. Suspension is a temporary measure and does not constitute termination.

15.2 Termination by unify

Unify reserves the right to permanently terminate your account where: (a) you have committed a serious or repeated breach of this Agreement; (b) we are required to do so by applicable law or regulatory authority; or (c) continued access would pose a legal, reputational, or safety risk to Unify or its Users. Save in urgent cases involving safeguarding, fraud, child safety, or legal obligation, Unify will endeavour to provide 3 calendar days’ written notice and an opportunity for you to make representations before permanent termination.

15.3 Termination by user

You may close your account at any time by following the account deletion process within the platform. Termination does not affect any rights or obligations that arose prior to the date of termination, including any outstanding transactions or disputes.

15.4 Appeals

Users who believe their account has been incorrectly suspended or terminated may submit an appeal to Unify via the designated appeals contact within 14 calendar days of the suspension or termination notice. Unify will review appeals and respond within 5 business days. The outcome of an appeal is final. Appeals in respect of account actions taken on child safety grounds will be reviewed but will not automatically result in reinstatement.

16Modifications to this agreement

Unify reserves the right to modify these Terms at any time. Material changes will be communicated to Users via email to the registered address or via in-platform notification at least 14 calendar days prior to the changes taking effect. Your continued use of the Services after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Services and may close your account in accordance with clause 15.3.

17Force majeure

Unify shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God; university or campus closures; governmental action or regulation; industrial action; technical failures of third-party infrastructure; or cyberattacks. In such circumstances, Unify will endeavour to notify affected Users and restore normal service as promptly as reasonably practicable.

18Governing law and jurisdiction

18.1 UK users

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with this Agreement (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that Unify may seek injunctive or other interim relief in any jurisdiction.

18.2 US users

For Users located in the United States, the applicable Campus Addendum shall specify the governing state law and jurisdiction where one has been published. In the absence of a published Campus Addendum for the relevant location, this Agreement shall be governed by the laws of the State of Delaware, without regard to its conflict of law principles. Nothing in this clause shall deprive any US consumer of mandatory protections available under applicable federal or state law.

18.3 Dispute resolution — US users

US Users agree that any dispute arising under this Agreement shall first be subject to the internal dispute resolution process set out in clause 8. Where a dispute is not resolved through that process, the parties agree to attempt resolution through non-binding mediation prior to commencing litigation, unless interim relief is urgently required.

19General provisions

19.1 Entire agreement

This Agreement, together with the Privacy Policy, any applicable Campus Addendum, and the Vendor Agreement (where executed), constitutes the entire agreement between you and Unify with respect to the subject matter hereof, and supersedes all prior representations, agreements, or understandings, whether written or oral.

19.2 Severability

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.

19.3 No waiver

Unify’s failure to enforce any provision of this Agreement, or to act with respect to a breach by you or any other User, shall not constitute a waiver of Unify’s right to enforce that provision or to act with respect to subsequent or similar breaches.

19.4 Assignment

You may not assign or transfer any rights or obligations under this Agreement without Unify’s prior written consent. Unify may assign its rights and obligations under this Agreement to any successor entity or acquirer of all or substantially all of its business, without your consent.

19.5 Headings

Section headings are for reference purposes only and shall not affect the interpretation of this Agreement.

19.6 Contact

For any queries regarding this Agreement, please contact Unify at hello@unifymarketplace.com, use our contact page, or write to us by post at the registered address stated in clause 1.

20Messaging and community features

20.1 Scope

The Unify platform provides messaging and community features including direct messages between Users, society and club group channels, course and module discussion groups, accommodation community chats, and any other interactive communication feature made available within the platform (collectively, the “Community Features”). Use of Community Features is subject to this clause and the general conduct obligations in clause 4.

20.2 Permitted use

Community Features are provided to facilitate genuine communication between verified students in connection with their university life, marketplace transactions, society participation, and campus events. Users may use Community Features to discuss transactions, coordinate campus meetup handovers, engage with society activities, and connect with their campus community.

20.3 Prohibited use of messaging

Users must not use Community Features to:

• send unsolicited bulk messages, spam, or promotional content without Unify’s prior approval;
• coordinate or facilitate transactions in Prohibited Items or any activity that violates clause 4 or clause 5 of this Agreement;
• harass, bully, threaten, or intimidate any other User;
• share personal contact details of other Users without their consent;
• distribute content that is defamatory, discriminatory, sexually explicit, or otherwise unlawful;
• solicit Users to transact outside the platform for the purpose of avoiding platform fees or protections; or
• facilitate or attempt to facilitate academic fraud, including offering or soliciting the supply of academic materials that breach the prohibited items provisions of clause 5.

20.4 Moderation commitment

Unify operates automated moderation systems across all Community Features and conducts human review of all reported content. Unify commits to reviewing reports of content or Users within 24 hours of receipt. Where a violation is confirmed, Unify will remove the relevant content and take appropriate action against the offending User, up to and including permanent ejection from the platform. Operating these systems does not make Unify liable for content that is not detected prior to being reported, and the presence of moderation infrastructure does not transfer liability to Unify for User-generated content that violates this Agreement. Unify’s ability to prevent all violations in real time is not guaranteed.

20.5 No liability for community content

Unify is not responsible for the content of messages or communications exchanged between Users through Community Features. User communications represent the views of the individual User only and not those of Unify. Unify accepts no liability for any loss, harm, or damage arising from content posted or shared within Community Features by other Users.

20.6 Group channel administration

Certain Community Feature channels may be administered by society officers, course representatives, or other designated student administrators (“Channel Admins”). Channel Admins are responsible for ensuring their channel is used in accordance with this Agreement. Unify is not liable for the conduct of Channel Admins or the content within channels they administer, but reserves the right to revoke Channel Admin privileges and moderate any channel at its sole discretion.

20.7 Reporting

Users may report any listing, message, profile, or community content that appears to violate this Agreement using the in-app report function available on every listing and user profile. Reports may also be submitted directly to hello@unifymarketplace.com. Unify will acknowledge all reports and conduct a review within 24 hours of receipt, taking action — including content removal and user ejection — where a violation is confirmed. Submitting a report does not guarantee a specific outcome, but all valid reports will be actioned. Users who make repeated false or malicious reports may have their reporting privileges restricted.

20.8 Blocking

Users may block any other User through the in-app profile settings. Blocking prevents the blocked User from sending direct messages, viewing your profile, and contacting you through any Community Feature on the platform. Blocking takes effect immediately and can be reversed at any time through your account settings. Blocking is independent of the reporting process — where a User’s behaviour warrants both blocking and reporting, users are encouraged to do both. Blocking does not discharge either party from any outstanding transaction obligations that arose prior to the block being applied.

21Reputation system and user ratings

Users may leave a rating and optional written review following a completed marketplace transaction. Ratings reflect the buyer or seller experience only and must be honest, accurate, and free from defamatory or abusive content. Unify reserves the right to remove any rating that violates these standards, relates to a cancelled or fraudulent transaction, or is submitted in bad faith. If you believe a rating you have received is false or malicious, you may dispute it via the in-app disputes portal within 14 calendar days of it being published, providing supporting evidence. Unify will review and respond within 10 business days. Unify does not verify the content of individual ratings and accepts no liability for reputational impact arising from ratings received. Ratings are retained for platform integrity purposes for 3 years following account closure, after which they are anonymised.

22Ticket transactions

Unify facilitates the listing, sale, and scanning of tickets for events organised by Student Users, Partner Vendors, university societies, and third-party event organisers. Unify is not the organiser or promoter of any event and accepts no liability for event cancellations, postponements, or alterations — refund entitlement in such cases is governed by the original event organiser’s terms. Sellers warrant that all tickets listed are genuine, obtained lawfully, not previously transferred, and accurately described. Tickets may not be listed above face value without Unify’s prior written consent. Where a ticket is found to be fraudulent or materially not as described, the Buyer may raise a dispute under clause 8. Unify’s in-app scanning functionality confirms only that a ticket was issued through the platform and does not constitute verification of entry entitlement, which remains the event organiser’s sole responsibility.

23Unify Collect — summer storage and resale service

Unify Collect is an optional, separately designated service through which Users may arrange collection of items from their university accommodation or residence at the end of term, storage of those items over the summer period, and either return of items at the start of the following academic year or listing and resale of items on the platform during the storage period (the “Collect Service”). Unify Collect is entirely separate from the platform’s peer exchange model and the no-delivery provisions of clause 2.4, which do not apply to this service. The Collect Service is operated in partnership with a designated third-party storage and logistics provider (the “Storage Partner”), details of which are published within the platform at the time of booking.

23.1 Collection

Collection slots must be booked through the platform in advance. Unify will confirm the collection date, time window, and location requirements at the point of booking. The User is responsible for ensuring items are accessible and ready for collection within the confirmed window. Missed collections may incur a rebooking fee as disclosed at the point of booking.

23.2 Condition of items

Users must accurately describe items submitted for storage at the point of booking. Unify and the Storage Partner reserve the right to refuse collection of items that are hazardous, fall within the Prohibited Items list in clause 5, are excessively large, or are materially different from the description provided. Items accepted into storage are photographed at the point of collection as a condition record.

23.3 Storage period and return

Items will be stored for the period confirmed at booking (the “Storage Period”). At the end of the Storage Period, Users may arrange collection of their items from the Storage Partner’s facility or, where available, request redelivery subject to an additional fee disclosed at the point of booking. A storage fee at the rate displayed within the platform at the time of the relevant booking and confirmed in the User’s booking summary applies for the duration of the Storage Period.

23.4 Resale through Unify Collect

Where a User opts for the September resale option, Unify will list the item on the platform on the User’s behalf at a price agreed with the User prior to storage. Unify acts as the User’s agent for the purpose of the resale only and earns a service fee on completed sales as disclosed at the point of booking. If an item does not sell within the agreed resale window, the User will be notified to arrange collection or agree an extended storage period. Unify does not guarantee that any item submitted for resale will sell.

23.5 Insurance

Unify is currently in the process of arranging insurance coverage for items stored through the Unify Collect service. Until such time as confirmed insurance arrangements are in place and published within the platform, items are stored at the User’s own risk. Unify will update this clause and notify all active Collect users when insurance coverage is confirmed, including the scope of coverage, any per-item limits, and the process for making a claim. Users are advised not to submit items of significant monetary or sentimental value to the Collect service until insurance arrangements have been confirmed. Unify accepts no liability for loss, theft, or damage to items stored through the Collect service during the period prior to confirmed insurance being in place, save where such loss or damage arises directly from Unify’s or the Storage Partner’s gross negligence.

23.6 Liability cap for Collect service

Once insurance arrangements are in place, Unify’s total liability to any User for loss or damage to items stored through the Collect service shall not exceed the lower of: (a) the insured value of the item under the confirmed insurance policy; or (b) the price at which the item was listed or valued at the point of storage. In the absence of confirmed insurance, and save for gross negligence as noted above, Unify’s liability is limited to a refund of any storage fee paid by the User in connection with the affected item.

24Student ID and QR code

Upon completing registration and university email verification, each User is issued a unique digital Student ID comprising a personalised QR code (the “Unify QR Code”). The Unify QR Code is linked exclusively to the registered User’s account and serves as their verified identity credential within the platform. It may be used to verify student status when claiming partner discounts or offers, join verified university societies, gain entry to events where accepted, and confirm identity in any other context where Unify or a Partner Vendor requires verification. The Unify QR Code is strictly personal to the registered User and may not be shared, transferred, photographed for use by another person, or otherwise made available to any individual other than the registered User. Any attempt to use another User’s QR Code, or to facilitate or permit another person to use your QR Code, constitutes a material breach of this Agreement and may result in immediate account suspension or permanent termination. Unify accepts no liability for losses arising from a User’s QR Code being shared with or obtained by a third party through the User’s own act or omission. If you believe your QR Code has been compromised, notify Unify immediately at hello@unifymarketplace.com and a replacement will be issued within 2 business days. The Unify QR Code is automatically invalidated upon account suspension or termination.

25Ambassador Programme

25.1 Overview

Unify operates a Campus Ambassador Programme through which verified student Users may earn rewards in exchange for referring new active Users to the platform. Participation is subject to this clause, which forms part of this Agreement. By accepting an ambassador role, you agree to be bound by this Section in full.

25.2 Eligibility

The Ambassador Programme is open to any verified Unify User who is a currently enrolled student at a university where Unify is active. Unify reserves the right to accept or decline any application at its sole discretion and without providing reasons.

25.3 Referral codes

Upon joining the programme, each Ambassador is issued a unique referral code permanently linked to their account. Sign-ups attributed to an Ambassador are tracked automatically via this code. An Ambassador may not claim credit for sign-ups that did not use their code, and referral codes may not be transferred, sold, or shared between Ambassadors.

25.4 Active sign-up definition

A sign-up counts as active — and therefore counts toward milestone thresholds and bonus calculations — only where the referred User has: (a) registered using a valid university institutional email address; (b) completed email verification; and (c) logged into the platform at least once following registration. Raw or unverified sign-ups do not count toward any reward threshold.

25.5 Milestone tiers and rewards

Rewards are issued upon an Ambassador reaching the following active sign-up thresholds:

• Bronze — 10 active sign-ups: £20 Unify credit plus the Unify Ambassador tag on the Ambassador’s in-app profile, visible to all verified users at their university. Paid within 5 working days of the threshold being reached.
• Silver — 25 active sign-ups: £40 Unify credit plus a curated partner experience arranged and gifted directly by Unify, the specific nature of which depends on active partner availability at the time of the reward being issued. Priority access to Unify events and partner evenings as they arise.
• Gold — 50 active sign-ups: £75 Unify credit plus a Unify hoodie plus an official Unify Ambassador digital certificate and a LinkedIn-ready role description. The Ambassador’s founding badge is upgraded to Gold status on their in-app profile. Top of the guest list for Unify events and partner evenings.
• Platinum — 100 active sign-ups: £150 cash paid directly, plus elevation of title to Campus Lead for their university, a Unify email address, a named profile visible to all users at their university within the app, access to the internal founders channel, a formal reference letter from a Unify founder on company letterhead, and first right of refusal on any paid campus coordination work as Unify scales. The Platinum founding badge and Campus Lead designation are permanent regardless of future programme changes.

Milestone rewards are cumulative. Each tier is paid once only.

25.6 Founding cohort bonus

Ambassadors who reach Silver tier or above before 11:59pm on 7 October 2026 receive a permanent Founding Edinburgh Ambassador badge on their in-app profile in addition to their tier reward. This badge is not available to any Ambassador joining or reaching Silver after this date regardless of sign-up volume. The founding badge never expires.

25.7 Monthly sprint bonus

The Ambassador recording the highest number of active sign-ups in any given calendar month earns an additional £50 Unify credit. The sprint resets on the first day of each calendar month. Any Ambassador at any tier is eligible. In the event of a tie, the bonus is split equally. Unify will confirm the monthly winner and process the reward within 5 working days of the end of the relevant month.

25.8 Quarterly quality bonus

An Ambassador earns an additional £75 Unify credit at the end of any quarter in which they have 15 or more referred Users who remain active, defined as having logged into the platform at least once during that calendar quarter. Dormant accounts do not count toward the 15-user threshold for the quarter in which they became dormant. The quarterly quality bonus may be earned repeatedly and is assessed and paid within 10 working days of the end of each quarter.

25.9 Reward approval and payment

All rewards are subject to Unify’s review and approval before payment. Unify reserves the right to withhold or reverse a reward where there is reasonable evidence of: (a) artificial inflation of sign-up numbers through fake, duplicate, or non-student accounts; (b) breach of any provision of this Section or the wider Agreement; or (c) misuse of the referral code. Where a reward is withheld, Unify will notify the Ambassador and provide an opportunity to respond within 5 working days before a final determination is made.

25.10 Unify credit

Unify credit issued through the Ambassador Programme is spendable on the Unify marketplace and against eligible partner offers. It has no cash value, is non-transferable, does not expire for 12 months from the date of issue, and cannot be exchanged for cash.

25.11 Partner experiences

Where a reward includes a curated partner experience, the specific experience is arranged by Unify based on active partner availability at the time of the reward being issued. Unify does not guarantee the availability of any specific experience and reserves the right to substitute an equivalent alternative. Partner experiences must be redeemed within 60 days of being offered and are non-transferable.

25.12 Ambassador conduct

Ambassadors must not make false or misleading representations about the platform, offer personal incentives beyond those provided by the programme, or engage in any recruitment activity that could damage Unify’s reputation. Breach of this clause may result in removal from the programme, forfeiture of accrued but unpaid rewards, and account suspension.

25.13 Programme changes and termination

Unify reserves the right to modify, suspend, or terminate the Ambassador Programme at any time with 14 days’ written notice to active Ambassadors. Rewards already earned and approved at the point of notice will be honoured. Unify may remove an individual Ambassador immediately and without notice where there is evidence of fraud, misuse, or material breach of this Agreement.

25.14 Tax

Ambassadors are solely responsible for declaring and paying any tax liability arising from rewards received through the Ambassador Programme. Unify does not deduct tax at source from Ambassador rewards. Unify will provide a summary of rewards paid to any Ambassador upon request for tax reporting purposes.

26Child safety

26.1 Platform design and intent

The Unify platform is designed and operated as a student community. While there is no minimum age requirement beyond university enrolment, the platform’s content, features, and community standards are designed to be appropriate for all enrolled students regardless of age. Unify is committed to providing a safe environment for all users, including those under the age of 18.

26.2 Zero tolerance for child sexual abuse material

The posting, sharing, distributing, or facilitating of any content that sexually exploits or abuses minors — including child sexual abuse material (CSAM) — is absolutely prohibited and constitutes a serious criminal offence. Any such content will be removed immediately upon detection or report. The relevant User’s account will be permanently terminated without appeal. Unify will report all confirmed or credibly suspected instances of such content to the Internet Watch Foundation (IWF) in the UK, the National Center for Missing and Exploited Children (NCMEC) in the United States, and to law enforcement in the relevant jurisdiction without delay and without prior notice to the offending User.

26.3 Grooming and inappropriate contact

Any attempt by a User to engage in grooming, inappropriate contact, or any communication of a sexual or exploitative nature directed at a User who is or may be under the age of 18 is absolutely prohibited and constitutes a serious criminal offence. Unify will report confirmed or credibly suspected instances to the relevant law enforcement authority immediately and without prior notice to the offending User. Account termination in such cases is immediate, permanent, and without right of appeal.

26.4 Reporting

Users who encounter any content or behaviour that appears to involve the sexual exploitation or abuse of a minor must report it immediately using the in-app report function or by contacting hello@unifymarketplace.com marked URGENT — CHILD SAFETY. Unify will treat all such reports as the highest priority and act within the shortest possible timeframe. All such reports are reviewed by a human member of the Unify team and are not subject to automated processing alone.

26.5 Cooperation with authorities

Unify cooperates fully and without reservation with law enforcement, child protection agencies, and regulatory bodies in all matters relating to child safety. This cooperation supersedes any obligation of confidentiality to the User whose account is the subject of the inquiry. Unify will preserve relevant data and provide it to authorities as required by law.

26.6 Age-appropriate design

Unify’s platform design principles are consistent with the UK Children’s Code (Age Appropriate Design Code) to the extent applicable to our platform and user base. Unify does not use manipulative design techniques or engagement-maximising mechanisms that could be harmful to younger users.

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